{"id":78441,"date":"2024-11-04T04:19:33","date_gmt":"2024-11-04T09:19:33","guid":{"rendered":"https:\/\/luchonoticias.com\/?p=78441"},"modified":"2024-11-04T04:19:33","modified_gmt":"2024-11-04T09:19:33","slug":"refuerzan-supervision-a-peajes-electronicos-ante-quejas-de-usuarios","status":"publish","type":"post","link":"https:\/\/luchonoticias.com\/editor\/refuerzan-supervision-a-peajes-electronicos-ante-quejas-de-usuarios\/","title":{"rendered":"Refuerzan Supervisi\u00f3n a Peajes Electr\u00f3nicos ante Quejas de Usuarios"},"content":{"rendered":"<p>Ante el incremento de quejas sobre el funcionamiento de los peajes electr\u00f3nicos, la Superintendencia de Transporte implementar\u00e1 un esquema de supervisi\u00f3n reforzada. Estas acciones buscan asegurar que intermediarios y operadores autorizados por el Ministerio de Transporte cumplan con los est\u00e1ndares establecidos, proporcionando un servicio confiable y eficiente.<\/p>\n<p>Los usuarios han reportado problemas como cobros dobles, tarifas adicionales por el uso del dispositivo TAG, y dificultades en el proceso de desvinculaci\u00f3n. Adem\u00e1s, han se\u00f1alado demoras en reembolsos y en la actualizaci\u00f3n de datos, lo que afecta la funcionalidad del sistema y genera insatisfacci\u00f3n entre los conductores.<\/p>\n<p>Las dificultades para obtener el dispositivo TAG y la falta de recaudaci\u00f3n electr\u00f3nica en algunas estaciones son otras de las inconformidades. A esto se suma el mal uso del carril exclusivo y la insuficiente difusi\u00f3n de informaci\u00f3n, lo que ha generado confusi\u00f3n sobre el sistema y los beneficios de la marca COLPASS.<\/p>\n<p>La Superintendencia tambi\u00e9n recibi\u00f3 denuncias sobre fallas en la seguridad y en la operatividad de las plataformas, incluyendo problemas en la lectura del TAG y en las transacciones de recargas. La falta de facturaci\u00f3n electr\u00f3nica y errores en el registro de descuentos tambi\u00e9n han sido puntos cr\u00edticos reportados.<\/p>\n<p>Para responder a estas preocupaciones, la superintendente Ayda Lucy Ospina inform\u00f3 que intensificar\u00e1n la vigilancia e inspecci\u00f3n, asegurando un servicio justo y transparente. Con un monitoreo continuo y colaboraci\u00f3n activa con los actores del sistema, la Superintendencia espera mejorar la experiencia del usuario y consolidar los beneficios de los peajes electr\u00f3nicos en Colombia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ante el incremento de quejas sobre el funcionamiento de los peajes electr\u00f3nicos, la Superintendencia de Transporte implementar\u00e1 un esquema de supervisi\u00f3n reforzada. Estas acciones buscan asegurar que intermediarios y operadores autorizados por el Ministerio de Transporte cumplan con los est\u00e1ndares establecidos, proporcionando un servicio confiable y eficiente. Los usuarios han reportado problemas como cobros dobles, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":78442,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,32],"tags":[],"class_list":["post-78441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-nacional"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refuerzan Supervisi\u00f3n a Peajes Electr\u00f3nicos ante Quejas de Usuarios -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luchonoticias.com\/editor\/refuerzan-supervision-a-peajes-electronicos-ante-quejas-de-usuarios\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" 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